OTHER
Humanoid Robot Pepper at a Belgian Chocolate Shop
Laurens De Gauquier, Hoang-Long Cao, Pablo Gómez Esteban, Albert De Beir, Stephanie van de Sanden, Kim Willems, Malaika Brengman, Bram Vanderborght
- Year
- 2018
- Citations
- 16
Abstract
Humanoid robots hold potential to offer customer experience for bricks-and-mortar stores. Participants took part in a quiz on the topic chocolate in an experimental field study at »The Belgian Chocolate House» in Brussels airport in which a tablet kiosk and a Pepper robot were compared. The experiments showed that offering the quiz on a humanoid robot provided better results in terms of shopper impressions and behavior.
Keywords
Interactive kioskHumanoid robotRobotPepperAdvertisingComputer scienceEngineeringArtificial intelligenceBusinessWorld Wide Web
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