Effects of (in)accurate empathy and situational valence on attitudes towards robots

Abstract

Abstract—Empathy has great potential in human-robot inter-action. However, the challenging nature of assessing the user’s emotional state points to the importance of also understanding the effects of empathic behaviours incongruent with users’ affective experience. A 3x2 between-subject video-based survey experiment (N=133) was conducted with empathic robot be-haviour (empathically accurate, neutral, inaccurate) and valence of the situation (positive, negative) as dimensions. Trust decreased when empathic responses were incongruent with the affective state of the user. However, in the negative valence condition, reported perceived empathic abilities were greater when the robot responded as if the situation were positive. Index Terms—human-robot interaction, social robots, empathy, emotional valence I. INTRODUCTION AND BACKGROUND