OTHER
Customer-robot interactions: Understanding customer experience with service robots
Dan Huang, Qiurong Chen, Jia-Hui Huang, Shaojun Kong, Zhiyong Li
- Year
- 2021
- Citations
- 235
Keywords
Uncanny valleyChatbotInteractivityTourismService (business)PsychologyCustomer intelligenceMarketingHospitalityKnowledge management
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