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Customer-robot interactions: Understanding customer experience with service robots

Dan Huang, Qiurong Chen, Jia-Hui Huang, Shaojun Kong, Zhiyong Li

发表年份
2021
引用次数
235

关键词

Uncanny valleyChatbotInteractivityTourismService (business)PsychologyCustomer intelligenceMarketingHospitalityKnowledge management

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