Voice of the customer
相关论文数: 7
顶级研究者
最高引用论文
One-Voice Strategy for Customer Engagement
Jagdip Singh, Satish Nambisan, R. Gary Bridge, Jürgen Kai‐Uwe Brock
引用数: 75 • 2020
Design in robotics based in the voice of the customer of household robots
Rafael Mateo Ferrús, Manuel Domínguez Somonte
引用数: 23 • 2016
The effects of appearance personification of service robots on customer decision-making in the product recommendation context
Shengliang Zhang, Guanyu Tang, Xiaodong Li, Ai Ren
引用数: 18 • 2022
A higher satisfaction product customization method for different customer groups
Zhengyu Wang, Mingzhi Dai, Xin Sun, Meiyu Zhou
引用数: 11 • 2023
HortiBot: Application of Quality Function Deployment (QFD) Method for Horticultural Robotic Tool Carrier Design Planning - Part II
Claus Aage Grøn Sørensen, Rasmus Nyholm Jørgensen, Jorgen M. Pedersen, Michael Nørremark
引用数: 5 • 2006
The<i>Augmented</i>Customer Experience: Between Humanity and Robotization?
Régine Vanheems
引用数: 3 • 2019
Customer Experience Creation in Today’s Digital World
Peter C. Verhoef
引用数: 2 • 2020