Framework for Integrating Requirements Engineering and DevOps Practices in Robotic Process Automation with a Focus on Optimizing Human–Computer Interaction

摘要

This study introduces FRIDA, a novel framework that integrates Requirements Engineering (RE) and DevOps practices into Robotic Process Automation (RPA), with a focus on optimizing human–computer interaction (HCI). The framework was designed using the PICO (Population, Intervention, Comparison, and Outcome) methodology and evaluated through a case study in an automation-driven department. Key results include an 83% reduction in processing time, an 81.25% decrease in error rates, and an 80% reduction in manual tasks, alongside improved compliance and scalability. The integration of RE and DevOps ensures a structured approach to requirement management and continuous delivery, while the emphasis on HCI enhances user-friendliness and adoption. FRIDA represents a significant advancement in RPA development, offering a robust, user-centric solution for optimizing automated processes. Future research should explore its application across diverse industries and the integration of advanced technologies like AI and machine learning to further enhance RPA capabilities.