PERCEPTION
Are highly anthropomorphic service robots more likely to be forgiven by customers after service failures? A mind perception perspective
Yaxin Zhao, Zhangxiang Zhu, Binli Tang
- 发表年份
- 2025
- 引用次数
- 25
关键词
Perspective (graphical)Service (business)PerceptionMarketingBusinessService robotService recoveryPsychologyAdvertisingRobot
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