Human services

Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications

Vignesh Yoganathan, Victoria‐Sophie Osburg, Werner H. Kunz, Waldemar Toporowski

Citations: 259 • 2021

May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness

Esra Arıkan, Nesenur Altınigne, Ebru Kuzgun, Mehmet Okan

Citations: 102 • 2022

Social Robots: Views of Staff of a Disability Service Organization

Gregor Wolbring, Sophya Yumakulov

Citations: 67 • 2014

Being seen… by human or machine? Acknowledgment effects on customer responses differ between human and robotic service workers

Darius‐Aurel Frank, Tobias Otterbring

Citations: 54 • 2023

Customer Responses to Service Robots – Comparing Human-Robot Interaction with Human-Human Interaction

Moritz Merkle

Citations: 28 • 2019

Managing changes in the environment of human–robot interaction and welfare services

Outi Tuisku, Satu Parjanen, Mirva Hyypiä, Satu Pekkarinen

Citations: 10 • 2023

Service design method for both non-human and human actors: What kinds of jobs should be assigned to service robots?

Satoru Tokuhisa, Tetsuro Morimoto

Citations: 2 • 2020

Human robot interaction as a service for combatting COVID-19: an experimental case study

Yusuf Özçevik

Citations: 2 • 2022

Service Robot Systems for Human Welfare

Hui-Yeong Lee, Won-Gyeong Song, Jeung-Nam Byeon

Citations: 2 • 2000

Design for Service with Robots in Elderly Care Facilities in Japan Focusing on Human-to-Human Interaction

Satoru Tokuhisa, Tetsuro Morimoto

Citations: 1 • 2025