Customer to customer

How do consumers engage with proactive service robots? The roles of interaction orientation and corporate reputation

Dongmei Li, Canmian Liu, Lishan Xie

Citations: 42 • 2022

Hey Robot, Tell It to Me Straight: How Different Service Strategies Affect Human and Robot Service Outcomes

Masaharu Naito, Daniel J. Rea, Takayuki Kanda

Citations: 15 • 2023

A Design of Customer Service Request Desk to Improve the Efficiency using Robotics Process Automation

Nitin Goyal, Harpreet Singh

Citations: 9 • 2021

CONCEPTUAL CRM APPLICATION DATABASE MODEL IN THE FUNCTION OF PHYSICAL PRODUCTS DISTRIBUTION FOR KNOWN CUSTOMER

Branimir Đukić, Sanja Dugandžić, Stojanka Dukić

Citations: 6 • 2017

The<i>Augmented</i>Customer Experience: Between Humanity and Robotization?

Régine Vanheems

Citations: 3 • 2019

Customer misbehavior in AI-enabled services

Xinyuan Zhao, Hongjuan Tan, Yi Zhang, Anna S. Mattila, Nan Hua

Citations: 2 • 2025

Customer Experience Creation in Today’s Digital World

Peter C. Verhoef

Citations: 2 • 2020