Customer delight
Related papers: 7
Top Researchers
Top Cited Papers
Analysing the impacts of artificial intelligence service quality and human service quality on customer satisfaction and customer loyalty in the hospitality sector
Semele Jatin Sardesai, Edgar D’Souza, Supriyanka Govekar
Citations: 14 • 2024
Is a Robot Barista Better Than a Human Barista? A Moderating Role of Type of Service Providers
Jinsoo Hwang, Jinkyung Jenny Kim, Ja Young Choe, Heather Markham Kim
Citations: 13 • 2023
Robotic dining delight: Unravelling the key factors driving customer satisfaction in service robot restaurants using PLS-SEM and ML
Vinod Sharma, Manohar Kapse, Jeanne Poulose, Yogesh Mahajan
Citations: 11 • 2023
The influence of emotional labour strategies on customer satisfaction and word of mouth recommendations in group tours
Shin Ying Lee, Yuhanis Abdul Aziz, Samsinar Sidin, Rosli Saleh
Citations: 6 • 2014
Customers’ perceived product creativity and innovativeness in robot-service restaurants, and their impact on customer loyalty
Jong‐Hyeong Kim, Seong Seop Kim, Zemenu Amare Ayalew, Godfrey Kato
Citations: 4 • 2025
Customer misbehavior in AI-enabled services
Xinyuan Zhao, Hongjuan Tan, Yi Zhang, Anna S. Mattila, Nan Hua
Citations: 2 • 2025
Effect of emotional labor on customer satisfaction: The study of multiple moderators in hospitality industry of Pakistan
Kamran Ghaffar, Mubbasher Munir, Osama Aziz, Noman Arshed
Citations: 2 • 2022