Consumer satisfaction

Anthropomorphism and customers’ willingness to use artificial intelligence service agents

Yang Yang, Yue Liu, Xingyang Lv, Jin Ai, Yifan Li

Citations: 225 • 2021

Should the chatbot “save itself” or “be helped by others”? The influence of service recovery types on consumer perceptions of recovery satisfaction

Meng­meng Song, Jingzhe Du, Xinyu Xing, Jian Mou

Citations: 71 • 2022

The negative effect of service robots’ affective human-likeness on consumer satisfaction in frontline service encounters

You Li, Zhehao Liang, Yawei Wang, Yaping Chang

Citations: 38 • 2023

Impact of the introduction of service robots on consumer satisfaction: Empirical evidence from hotels

Xiaojun Wu, Yixi Huo

Citations: 33 • 2023

The Impact of Service Quality on Perceived Value, Image, Satisfaction, and Revisit Intention in Robotic Restaurants for Sustainability

Jee Hye Lee

Citations: 7 • 2025

The Role of Attachment in Improving Consumer-AI Interactions

Corina Pelău, Christine Volkmann, Maria Barbul, Irina Bojescu

Citations: 6 • 2023

Exploring the moderating effect of restaurant type on the interaction between service agent type and consumer satisfaction

Gozzal Otemisova, Joonho Moon, Myungkeun Song

Citations: 2 • 2025