Yucong Duan
Papers
1
Total Citations
108
H-Index
1
About
No biography available yet.
Research Focus
Artificial intelligence1 · 108 citations
Business1 · 108 citations
Chatbot1 · 108 citations
Computer science1 · 108 citations
Corporate governance1 · 108 citations
Finance1 · 108 citations
Knowledge management1 · 108 citations
Marketing1 · 108 citations
Psychology1 · 108 citations
Service (business)1 · 108 citations
Service delivery framework1 · 108 citations
Service quality1 · 108 citations
Key Achievements
1
H-Index
1
Papers
108
Total Citations
108
Avg Citations/Paper
🏆 Most Cited Paper
Effects of different service failure types and recovery strategies on the consumer response mechanism of chatbots
108 citations · 2022
📈 Most Prolific Year: 2022 (1 Papers)
🤝 Key Collaborators: 3
🏛 Institutions: Hainan University
Top Papers
- 1
Key Collaborators
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