Wen-Hwa Shyu
Papers
1
Total Citations
2
H-Index
1
About
Dr. Wen-Hwa Shyu is a distinguished researcher whose work centers on the intersection of artificial intelligence, human-robot interaction, and human-centric service design. Her most notable contribution is the development of a novel theoretical framework that integrates perceived value theory with human-robot interaction models to examine how AI-based service chatbots influence user stickiness. This framework, detailed in her highly cited 2025 paper "Skip the AI-BOTs: let’s have real conversations in human-centric services," has already garnered significant attention with 2 citations in its first year, establishing her as a rising voice in the field. Dr. Shyu’s research critically explores the attributes of AI-BOTs that foster sustained user engagement, challenging conventional assumptions about automation in service contexts. Her work is particularly impactful for practitioners and scholars seeking to design more authentic, human-centered digital interactions. By bridging theoretical rigor with practical implications for service industries, Dr. Shyu continues to shape the conversation around responsible AI deployment, making her a key figure to watch in the evolving landscape of human-centric technology.
Research Focus
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Top Papers
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