Nikita Dorofeev
Papers
1
Total Citations
27
H-Index
1
About
Nikita Dorofeev is a researcher at the intersection of service robotics and organizational justice, whose work explores how machines can emulate human-like fairness in customer interactions. His most-cited paper, "Can robots recover a service using interactional justice as employees do?" (2023, 27 citations), provides a pioneering literature review that assesses whether social robots can apply principles of interactional justice—such as empathy, respect, and transparent communication—to recover service failures. This contribution bridges human-robot interaction and service management, offering a framework for designing robots that not only perform tasks but also repair trust and satisfaction in service settings. Dorofeev’s research is notable for its forward-looking synthesis of psychological theory with robotic capabilities, challenging the assumption that only humans can deliver nuanced, justice-based service recovery. His work has implications for hospitality, healthcare, and retail, where robots increasingly handle customer complaints. By grounding his analysis in established social science, Dorofeev provides a roadmap for engineers and managers seeking to integrate ethical, human-centered design into autonomous systems. His scholarship is a key resource for students and researchers studying the future of empathetic automation.
Research Focus
Key Achievements
Top Papers
- 1