Max Robotics — Global Service Robot Directory + US Certification

About

Md Sazzad Hossain is an emerging researcher whose work sits at the dynamic intersection of hospitality management, artificial intelligence, and service innovation. His scholarship focuses primarily on AI-powered service robots, customer experience, and adaptive workplace behavior within hospitality and tourism contexts — areas of growing relevance as the industry undergoes rapid technological transformation. Hossain's most influential contribution examines the determinants driving customer repurchase intentions for AI robot-delivered hospitality services, exploring how subjective norms, effort expectations, and performance expectations shape perceived value and satisfaction — a study that has already accumulated 25 citations since 2023. His subsequent research broadens this foundation considerably, investigating customer acceptance of AI-powered robot chefs in casual dining settings and exploring how service robots can meaningfully serve physically disabled tourists, improving hotel attachment and behavioral intentions for an often-overlooked population. Beyond customer-facing dimensions, Hossain demonstrates notable range by examining organizational dynamics, specifically how workplace ostracism and robot anthropomorphism interact with employees' readiness to change and service adaptive behavior. Collectively accumulating over 65 citations across recent publications, his body of work provides both theoretical grounding and practical insight for hospitality professionals navigating the human-robot service frontier.