Masaya Iwasaki
Papers
7
Total Citations
73
H-Index
5
About
Masaya Iwasaki is a leading researcher in human–robot interaction, with a focused expertise on designing socially perceptive robots for real-world service roles, particularly robotic salespersons and guide robots. His work addresses a critical challenge: despite the increasing deployment of communication robots in shops and public spaces, they are often ignored due to weak social presence. Iwasaki’s major contributions center on demonstrating that a robot’s ability to *show* perceptual awareness—such as making eye contact, responding to a customer’s attention, or using vertical oscillation and looking-back motions—is key to fostering successful, engaging interactions. His 2019 paper, “That Robot Stared Back at Me!,” which has garnered 19 citations, is foundational in showing that perceived responsiveness dramatically improves customer engagement. Across his most-cited works, which collectively have over 70 citations, he has developed state-transition models for crowdsourced robot control and introduced the “Perceptive Recommendation Robot,” which adapts product suggestions based on customers’ nonverbal cues. Iwasaki’s research not only advances the theoretical understanding of social presence but also provides practical, data-driven strategies to make service robots more effective and less easily ignored in everyday settings.
Research Focus
Key Achievements
Top Papers
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