Max Robotics — Global Service Robot Directory + US Certification

About

Marah Blaurock is a pioneering researcher at the intersection of service science, robotics, and consumer well-being. Her work centers on **robotic transformative service research**, exploring how social robots can be deployed to enhance the welfare of vulnerable populations, particularly older adults and children. Blaurock’s most influential paper (179 citations) examines the role of social robots in mitigating the psychological toll of social isolation during COVID-19, offering a framework for deploying these technologies to support consumer well-being in crises. She further advances the field through her integrative review of **robotic role theory** (51 citations), which synthesizes insights from multiple disciplines to understand how robots assume service roles and reshape human-robot interactions. Her transdisciplinary framework for designing, delegating, and deploying embodied social robots (34 citations) provides a comprehensive roadmap for researchers and practitioners. Blaurock’s work is notable for bridging engineering, psychology, and service management, establishing her as a leading voice in the ethical and effective integration of social robots into consumer-facing contexts. Her research not only charts new theoretical ground but also offers actionable insights for improving lives through technology.