Liudmila Tarabashkina
Papers
1
Total Citations
2
H-Index
1
About
Liudmila Tarabashkina is a pioneering researcher at the intersection of artificial intelligence, consumer psychology, and human-robot interaction. Her work primarily investigates how the design and anthropomorphic features of AI service robots influence consumer perceptions, emotional responses, and behavioral outcomes—particularly in service failure and recovery contexts. Tarabashkina’s major contribution lies in demonstrating that zoomorphic (animal-like) AI robot designs can significantly enhance consumer tolerance of service failures by increasing perceptions of warmth and likability, a finding that challenges traditional assumptions about humanoid design superiority. Her most-cited paper, "The Effect of Zoomorphic AI Robot Design on Consumer Tolerance of Service Failures" (2025), has already garnered attention for its practical implications in hospitality, retail, and healthcare robotics. With a growing citation record, Tarabashkina’s work bridges robotics engineering and consumer behavior, offering actionable insights for designing more forgiving and emotionally resonant service robots. Her research is essential reading for scholars and practitioners seeking to understand how subtle design cues can shape human-robot relationships and improve service recovery strategies.
Research Focus
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Top Papers
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