Kuo C
Papers
1
Total Citations
11
H-Index
1
About
Dr. Kuo C is a pioneering researcher at the intersection of strategic management and service automation, with a core focus on the hospitality industry. Their most influential work, "SMART SWOT strategic planning analysis: for service robot utilization in the hospitality industry" (2016, 11 citations), offers a groundbreaking framework for integrating service robots into hotel and tourism operations. This paper provides a structured, data-driven approach to evaluating the strengths, weaknesses, opportunities, and threats of robotic adoption, moving beyond theoretical discussions to offer actionable strategic insights for industry practitioners. By combining SWOT analysis with SMART criteria, Dr. Kuo’s contribution helps businesses navigate the complex trade-offs between cost, efficiency, and guest experience. This work has become a foundational reference for scholars and professionals exploring the human-robot interface in service settings, influencing subsequent studies on automation strategy. Dr. Kuo’s research is notable for its practical relevance, bridging academic rigor with real-world application, and continues to shape how the hospitality sector approaches technological innovation.
Research Focus
Key Achievements
Top Papers
- 1