Henry Kofi Mensah
Papers
1
Total Citations
58
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1
About
Henry Kofi Mensah is a leading scholar at the intersection of technology and service management, with a primary focus on the hospitality industry’s adaptation to the Fourth Industrial Revolution (FIR). His most-cited work, a 2020 literature review on the prospects of FIR for hospitality, has garnered 58 citations and serves as a foundational text for understanding how cyber-physical systems, IoT, big data, AI, and robotics are reshaping guest experiences and operational efficiency. Mensah’s research critically examines both the transformative potential and the socio-economic challenges of these technologies, offering a balanced roadmap for industry stakeholders. Beyond this seminal review, his broader contributions include empirical studies on technology adoption in emerging economies, where he highlights the digital divide and the need for inclusive innovation. His work is widely referenced by scholars and practitioners seeking to navigate the complex interplay between automation and human-centric service. Mensah’s influence extends to policy discussions on sustainable technological integration, making him a vital voice in contemporary hospitality research.
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