Hafizah Omar Zaki

Papers

Total Citations

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About

Dr. Hafizah Omar Zaki is a leading scholar in the digital transformation and automation landscape, with a primary focus on Robotic Process Automation (RPA) and its strategic integration into business operations. Her most-cited work, a 2023 bibliometric analysis of RPA, has garnered 43 citations and serves as a cornerstone for researchers and practitioners alike, mapping the field’s evolution and identifying critical gaps for future exploration. This study not only reflects her deep expertise in synthesizing complex research landscapes but also positions her as a key voice in shaping the RPA research agenda. Dr. Zaki’s contributions extend beyond bibliometrics, as she actively investigates how RPA can be leveraged for organizational efficiency and innovation. Her work is highly influential, providing a clear roadmap for scholars seeking to advance the theoretical and practical understanding of automation technologies. Through her rigorous analysis and forward-looking insights, Dr. Zaki continues to empower the next generation of researchers to navigate the rapidly evolving intersection of technology and business strategy.