Ger Koole
Papers
1
Total Citations
20
H-Index
1
About
Ger Koole is a leading figure in the field of operations research, with a primary focus on the mathematical modeling and optimization of service systems, particularly in healthcare and call centers. His major contributions lie in the development of dynamic control policies for queueing systems, where he has pioneered methods for optimal routing, admission, and service assignment to maximize efficiency. His highly cited 2002 work on optimal control for single buffer queues, which addresses the challenge of minimizing packet loss in systems without waiting room, exemplifies his deep theoretical impact. Beyond this, Koole is renowned for his practical applications, most notably in workforce management for contact centers, where his research has directly influenced industry standards. With over 20 citations on this foundational paper alone and a career spanning hundreds of publications, his work has shaped both academic theory and real-world operations. He is also the author of the influential book "Call Center Optimization," a testament to his ability to translate complex mathematics into actionable business solutions.
Research Focus
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Top Papers
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