Carol Xiaojuan Ou

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About

Carol Xiaojuan Ou is a leading scholar whose work bridges information systems and operations management, with a particular focus on digital transformation and its profound impact on organizational dynamics. Her research illuminates how emerging digital technologies fundamentally alter decision-making processes, creating new operational paradigms and business opportunities. In her highly cited 2023 paper, "Digital transformation in operations management: Fundamental change through agency reversal" (83 citations), Ou explores the critical concept of agency reversal—where digital technologies shift control and decision-making authority away from traditional human actors—reshaping how firms manage operations and supply chains. This work, situated at the intersection of IS and OM scholarship, has been instrumental in advancing academic discourse on digital manufacturing and technology-driven operational change. Ou’s contributions are widely recognized for their depth and practical relevance, earning her a reputation as a thought leader in understanding the transformative power of digital technologies. Her research continues to influence both scholars and practitioners navigating the complexities of the digital age, making her a vital voice in contemporary management studies.