Jan C. Fransoo

Papers

Total Citations

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About

Jan C. Fransoo is a leading scholar in operations management, with key research areas spanning supply chain management, last-mile operations, and the digital transformation of operational processes. His work has fundamentally reshaped how we understand the intersection of technology and logistics. A major contribution is his 2023 paper on "Digital transformation in operations management," which introduces the concept of "agency reversal"—a paradigm shift where digital technologies empower autonomous decision-making in supply chains, challenging traditional hierarchical models. This work has garnered 83 citations, reflecting its profound impact on both academia and industry. Fransoo also co-authored a forward-looking 2025 paper on "Innovations, Technologies, and the Economics of Last‐Mile Operations," which synthesizes challenges across retail, healthcare, and humanitarian sectors, earning 9 citations and setting a research agenda for sustainable urban logistics. His notable achievements include pioneering research on the economics of last-mile delivery, bridging theory with real-world applications in energy and public services. With a career dedicated to advancing operations management, Fransoo’s insights continue to guide scholars and practitioners navigating the complexities of modern supply chains.