Anna-Sophie Oertzen
Papers
1
Total Citations
26
H-Index
1
About
Anna-Sophie Oertzen is a leading scholar at the intersection of service design, healthcare innovation, and human-technology interaction. Her research fundamentally reimagines how people and technology co-create value in healthcare, with a particular focus on blended human-technology service realities. In her highly cited 2022 work, "Blended human-technology service realities in healthcare" (26 citations), Oertzen critically examines the paradigm shift toward people-centered care, revealing how the increasing integration of technology transforms patient experiences and service outcomes. Her contributions are pivotal for understanding the nuanced impacts of digital health tools on the quality of care and patient well-being. By mapping the complex interplay between human actors and technological systems, Oertzen provides actionable frameworks for designing more empathetic, effective healthcare services. Her work is essential reading for researchers and practitioners navigating the digital transformation of healthcare, offering both theoretical depth and practical guidance for creating service realities where technology enhances rather than diminishes the human touch.
Research Focus
Key Achievements
Top Papers
- 1Blended human-technology service realities in healthcare26 citations · 2022