Macao University of Tourism

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Research Focus

Key Achievements

Top Papers

1. 1
   The power of head tilts: gender and cultural differences of perceived human vs human-like robot smile in service

   116 citations · 2019
2. 2
   Building restaurant customers’ technology readiness through robot-assisted experiences at multiple product levels

   58 citations · 2022
3. 3
   Robotic service quality, authenticity, and revisit intention to restaurants in China: extending cognitive appraisal theory

   42 citations · 2023
4. 4
   Utilitarian vs hedonic roles of service robots and customer stereotypes: a person–environment fit theory perspective

   39 citations · 2024
5. 5
   Humanlike robot and human staff in service: Age and gender differences in perceiving smiling behaviors

   33 citations · 2018
6. 6
   Understanding the consequences of robotic interaction quality and outcome quality: A three-phased affordance theory-based approach

   31 citations · 2024
7. 7
   A projective approach to understanding the Generation Z’s experience with service robots in restaurants

   19 citations · 2023
8. 8
   User Experience Study: The Service Expectation of Hotel Guests to the Utilization of AI-Based Service Robot in Full-Service Hotels

   15 citations · 2019
9. 9
   Estimator stability analysis in SLAM

   11 citations · 2004

Faculty & Researchers

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