Hospitality management studies

Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots

Ronan de Kervenoael, Rajibul Hasan, Alexandre Schwob, Edwin Goh

Citations: 577 • 2019

Exploring customer experiences with robotics in hospitality

Vincent Wing Sun Tung, Norman Au

Citations: 463 • 2018

Progress on robotics in hospitality and tourism: a review of the literature

Stanislav Ivanov, Ulrike Gretzel, Katerina Berezina, Μαριάννα Σιγάλα, Craig Webster

Citations: 395 • 2019

The potential for tourism and hospitality experience research in human-robot interactions

Vincent Wing Sun Tung, Rob Law

Citations: 390 • 2017

Enhancing hospitality experience with service robots: the mediating role of rapport building

Hailian Qiu, Minglong Li, Boyang Shu, Billy Bai

Citations: 386 • 2019

Applications and Implications of Service Robots in Hospitality

Aarni Tuomi, Iis Tussyadiah, Jason L. Stienmetz

Citations: 369 • 2020

Marketing robot services in hospitality and tourism: the role of anthropomorphism

Jamie Murphy, Ulrike Gretzel, Juho Pesonen

Citations: 360 • 2019

Beware hospitality industry: the robots are coming

John T. Bowen, Cristian Morosan

Citations: 295 • 2018

Dawning of the Age of Robots in Hospitality and Tourism: Challenges for Teaching and Research

Jamie Murphy, Charles F. Hofacker, Ulrike Gretzel

Citations: 286 • 2017

Robots in tourism: A research agenda for tourism economics

Stanislav Ivanov, Craig Webster

Citations: 230 • 2019

Role of artificial intelligence and robotics to foster the touchless travel during a pandemic: a review and research agenda

Loveleen Gaur, Anam Afaq, Gurmeet Singh, Yogesh K. Dwivedi

Citations: 196 • 2021

Artificial intelligence research in hospitality: a state-of-the-art review and future directions

Rob Law, Katsy J. Lin, Huiyue Ye, Davis Ka Chio Fong

Citations: 178 • 2023

Automation and artificial intelligence in hospitality and tourism

Fauzia Jabeen, Sameera Al Zaidi, Maryam Hamad Al Dhaheri

Citations: 159 • 2021

Consumers’ adoption of artificial intelligence and robotics in hospitality and tourism sector: literature review and future research agenda

Pooja Goel, Neeraj Kaushık, Brijesh Sivathanu, Rajasshrie Pillai, Jasper Vikas

Citations: 154 • 2022

From sci-fi to sci-fact: the state of robotics and AI in the hospitality industry

Lisa Cain, John H. Thomas, Miguel Á. Alonso

Citations: 136 • 2019

Gender Matters in Hospitality (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)

Nigel Morgan, Annette Pritchard

Citations: 124 • 2018

How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda

Mehmet Bahrı Saydam, Hasan Evrim Arıcı, Mehmet Ali Köseoğlu

Citations: 94 • 2022

Man vs machine: examining the three themes of service robotics in tourism and hospitality

Aikaterini Manthiou, Philipp Klaus, Volker G. Kuppelwieser, William J. Reeves

Citations: 67 • 2020

Anthropomorphism-based artificial intelligence (AI) robots typology in hospitality and tourism

Fachri Eka Saputra, Dimitrios Buhalis, Marcjanna M. Augustyn, Stefanos Marangos

Citations: 65 • 2024

Use of machine learning technology for tourist and organizational services: high-tech innovation in the hospitality industry

M. Omar Parvez

Citations: 64 • 2020