Conceptual model

Understanding AI adoption in manufacturing and production firms using an integrated TAM-TOE model

Sheshadri Chatterjee, Nripendra P. Rana, Yogesh K. Dwivedi, Abdullah M. Baabdullah

Citations: 648 • 2021

Understanding consumers’ acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption

Teresa Fernandes, Elisabete Oliveira

Citations: 571 • 2020

Enhancing hospitality experience with service robots: the mediating role of rapport building

Hailian Qiu, Minglong Li, Boyang Shu, Billy Bai

Citations: 386 • 2019

A conceptual model for the adoption of autonomous robots in supply chain and logistics industry

Mohamed Dawood Shamout, Rabeb Ben-Abdallah, Muhammad Turki Alshurideh, Haitham M. Alzoubi, Barween Al Kurdi, Samer Hamadneh

Citations: 230 • 2022

Machine learning of robots in tourism and hospitality: interactive technology acceptance model (iTAM) – cutting edge

Hanyoung Go, Myung‐Hwa Kang, SeungBeum Suh

Citations: 192 • 2020

The perils of hotel technology: The robot usage resistance model

Shixuan Fu, Xiaojiang Zheng, IpKin Anthony Wong

Citations: 166 • 2022

Investigating student acceptance of an academic advising chatbot in higher education institutions

Ghazala Bilquise, Samar Ibrahim, Sa’ed M. Salhieh

Citations: 135 • 2023

How human users engage with consumer robots? A dual model of psychological ownership and trust to explain post-adoption behaviours

Mohammad Soltani Delgosha, Nastaran Hajiheydari

Citations: 134 • 2020

Conceptual Framework of the Use of Robots, Artificial Intelligence and Service Automation in Travel, Tourism, and Hospitality Companies

Stanislav Ivanov, Craig Webster

Citations: 124 • 2019

Working with service robots? A systematic literature review of hospitality employees’ perspectives

Jingjing Xu, Aaron Hsiao, Sacha Reid, Emily Ma

Citations: 111 • 2023

Construction and empirical research on acceptance model of service robots applied in hotel industry

Lina Zhong, Xiaoya Zhang, Rong Jia, Hing Kai Chan, Jinyu Xiao, Haoyu Kong

Citations: 108 • 2020

Effect of customer's perception on service robot acceptance

Yi Li, Chongli Wang

Citations: 98 • 2021

A conceptual model for the acceptance of collaborative robots in industry 5.0

Grandys Frieska Prassida, Ully Asfari

Citations: 90 • 2022

Impact of AI regulation on intention to use robots

Sheshadri Chatterjee

Citations: 80 • 2019

Cross-industry frameworks for business process reengineering: Conceptual models and practical executions

Oladapo Adeboye Popoola, Henry Ejiga Adama, Chukwuekem David Okeke, Abiodun Emmanuel Akinoso

Citations: 61 • 2024

Are Future Professionals Willing to Implement Service Robots? Attitudes of Hospitality and Tourism Students towards Service Robotization

Milan Ivkov, Ivana Blešić, Branislav Dudić, Gabriela Pajtinková Bartáková, Zdenka Dudić

Citations: 59 • 2020

Investigating the Relationship between Industry 4.0 and Productivity: A Conceptual Framework for Malaysian Manufacturing Firms

Simon Karl Hubert Backhaus, Devika Nadarajah

Citations: 53 • 2019

Modeling the Human-Robot Trust Phenomenon

Alan R. Wagner, Paul Robinette, Ayanna Howard

Citations: 51 • 2018

Customer Attitudes Toward Robots in Travel, Tourism, and Hospitality: A Conceptual Framework

Velina Kazandzhieva, Hristina Filipova

Citations: 46 • 2019

Carer’s perception on social assistive technology acceptance and adoption: moderating effects of perceived risks

Seyed Mohammad Sadegh Khaksar, Rajiv Khosla, Stephen Singaraju, Bret Slade

Citations: 45 • 2019