Smriti Pande

Narsee Monjee Institute of Management Studies

Papers

Total Citations

H-Index

About

Smriti Pande is an emerging researcher whose work sits at the intersection of service innovation, consumer behavior, and artificial intelligence in hospitality. Her scholarship focuses primarily on how customers perceive and accept service robots in restaurant environments, with particular attention to the Indian market — a context that remains underrepresented in the broader technology adoption literature. Pande's most influential contribution, "Indian customers' acceptance of service robots in restaurant services" (2022), has garnered 53 citations and offers a novel theoretical model — the Service Robot Use Acceptance (SRUA) framework — built by adapting established AI device acceptance theory to real-world dining contexts. This work has become a key reference point for scholars studying human-robot interaction in service industries. Her follow-up study examining Generation Z consumers' revisit intentions to robotic restaurants (2023, 31 citations) further demonstrates her commitment to understanding how post-pandemic behavioral shifts are reshaping hospitality experiences for younger demographics. Together, these works signal Pande's growing authority in technology-driven service research. For students and academics exploring AI adoption, consumer psychology, or the future of hospitality, her contributions offer both rigorous empirical grounding and practical insight into one of the world's most dynamic consumer markets.