Nitin Goyal
Papers
2
Total Citations
14
H-Index
2
About
No biography available yet.
Research Focus
Customer satisfaction2 · 14 citations
Marketing2 · 14 citations
Process management2 · 14 citations
Computer science2 · 14 citations
Engineering2 · 14 citations
Business2 · 14 citations
Automation2 · 14 citations
Customer advocacy1 · 9 citations
Customer to customer1 · 9 citations
Artificial intelligence1 · 9 citations
Customer retention1 · 9 citations
Customer intelligence1 · 9 citations
Key Achievements
2
H-Index
2
Papers
14
Total Citations
7
Avg Citations/Paper
🏆 Most Cited Paper
A Design of Customer Service Request Desk to Improve the Efficiency using Robotics Process Automation
9 citations · 2021
📈 Most Prolific Year: 2021 (2 Papers)
🤝 Key Collaborators: 2
🏛 Institutions: Chitkara University
Top Papers
- 1
- 2Process Automation techniques in Hospitality Industry5 citations · 2021
Key Collaborators
Not generated yet