Understanding LLM Intervention Explanations in Multi-Party Human-Robot Interaction

Abstract

Large Language Models (LLMs) are increasingly embedded in social robots to support natural group interactions, yet their role in complex multi-party settings remains underexplored. In particular, it is unclear how LLM-driven robots decide when and why to intervene in group conversations. This paper investigates the intervention explanations generated by an LLM-based orchestrator in a multi-party interaction involving three human participants and two robots. We conducted a between-subjects study with 24 groups (66 university students), comparing a homogeneous condition (two robots with the same role, i.e., a mover) and a heterogeneous condition (two robots with different roles, i.e., a mover and an opposer). At each conversational turn, the LLM orchestrator decided whether to intervene and generated a textual explanation of its decision. We performed a thematic analysis of 610 intervention explanations, identifying five recurring themes. Results show that explanations are facilitation-oriented, emphasizing agreement, participation, and interaction flow. While patterns remain stable across conditions, role differentiation emerges: the mover supports coordination, whereas the opposer drives goal-oriented interventions. These findings contribute to explainable AI by characterizing how LLM-driven systems justify intervention decisions in real-time, multi-party human-robot interaction.