The Role and Impact of Artificial Intelligence in Logistics 5.0

Abstract

Logistics 5.0 represents a new era in supply chain management that integrates technological performance with human-centric values, sustainability, and resilience. This chapter examines the transformative role of Artificial Intelligence (AI) in enabling this transition. It explores how machine learning, computer vision, robotics, and conversational systems enhance forecasting, inventory optimisation, transport, and decision-making processes. The chapter also highlights the organisational and human enablers required for AI adoption, such as strategic alignment, digital infrastructure, workforce readiness, and collaborative ecosystems. Beyond technical innovation, it addresses critical barriers, including data quality, ethical concerns, and regulatory uncertainties. AI in Logistics 5.0 is not merely a tool for automation—it is a strategic lever to build adaptive, inclusive, and intelligent logistics systems. By combining human expertise with artificial intelligence, Logistics 5.0 offers a sustainable path forward for modern supply chains.