Translating AI Ethics Principles into Practice to Support Robotic Process Automation Implementation

Abstract

When organizations leverage artificial intelligence (AI) to automate processes previously performed by people, it frequently causes uncertainty and fear among those affected. An often suggested way for organizations to navigate such challenges is to seek guidance from AI ethics principles. Leaders, however, find it difficult to make practical use of these abstract, high-level principles. Based on a case study of the large-scale implementation of robotic process automation at an energy service provider in Germany, we provide recommendations for translating AI ethics principles into practice.