On cost-effectiveness of human-centered and socially acceptable robot and automation systems

Abstract

This paper considers human-centered and socially appropriate robots as well as automation systems within the context of their cost-effectiveness. Usually, the objection of system designers is that approaches for human-centered and socio-technical design result in systems that are more expensive than those made by traditional methods, and are therefore not truly affordable, in particular for small and medium sized enterprises (SMEs). This widespread opinion is challenged in the paper by some arguments supporting the forecast that human-centered and socio-technical design will soon become justifiable in tangible (economic) as well as intangible benefits for all involved partners, including society at large.