OTHER
Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?
Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins, Paul G. Patterson
- Year
- 2020
- Citations
- 42
Keywords
Service (business)BusinessRobotMarketingAdvertisingComputer scienceInternet privacyArtificial intelligence
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