HRI
Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery
Oscar Hengxuan, Shizhen Jia, Yafang Li, Doğan Gürsoy
- 发表年份
- 2021
- 引用次数
- 272
关键词
Formative assessmentContext (archaeology)RobotService (business)Expectancy theoryPsychologySocial robotComputer scienceService robotKnowledge management
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