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Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery

Oscar Hengxuan, Shizhen Jia, Yafang Li, Doğan Gürsoy

发表年份
2021
引用次数
272

关键词

Formative assessmentContext (archaeology)RobotService (business)Expectancy theoryPsychologySocial robotComputer scienceService robotKnowledge management

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