"It was Tragic": Exploring the Impact of a Robot's Shutdown

Abstract

It is well established that people perceive robots as social entities, even when they are not designed for social interaction. We evaluated whether the social interpretation of robotic gestures should also be considered when turning off a robot. In the experiment, participants engaged in a brief preliminary neutral interaction while a robotic arm showed interest in their actions. At the end of the task, participants were asked to turn off the robotic arm under two conditions: (1) a Non-designed condition, where all of the robot's engines were immediately and simultaneously turned off, as robots typically shut down; (2) a Designed condition, where the robot's engines gradually folded inward in a motion resembling "falling asleep." Our findings revealed that all participants anthropomorphized the robot's movement when it was turned off. In the Non-designed condition, most participants interpreted the robot's turn-off movement negatively, as if the robot had "died." In the Designed condition, most participants interpreted it more neutrally, stating that the robot "went to sleep." The robot's turn-off movement also impacted its perception, leading to higher likeability, perceived intelligence, and animacy in the Designed condition. We conclude that the impact of common edge interactions, such as turning off a robot, should be carefully designed while considering people's automatic tendency to perceive robots as social entities.