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The more human-like the better? Effect of anthropomorphic level on customer intention to participate in AI service recovery

Meng­meng Song, Wenjing Jiang, Xinyu Xing, Jian Mou, Yucong Duan

发表年份
2025
引用次数
5

关键词

Service recoveryService (business)Service designCustomer serviceService level objectiveService providerService guarantee

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