A Systematic Review of Robotic Process Automation in Business Operations: Contemporary Trends and Insights

摘要

Robotic Process Automation (RPA), employing software robots or bots, has emerged as a pivotal technological advancement, automating repetitive, rule-based tasks within business operations. This leads to enhanced operational efficiency and substantial cost reductions. In this systematic review, information was extracted from 62 pertinent research articles on RPA published between 2016 and 2022. The findings elucidate the fundamental principles of RPA, predominant trends, and leading RPA frameworks, alongside their optimal industry applications. Moreover, the necessary procedural steps for RPA implementation in industries are delineated. The objectives of this study encompass highlighting contemporary RPA research directions and evaluating its potential in streamlining diverse business processes.