Analysis and applicability of artificial intelligence technologies in the field of RPA software robots for automating business processes

摘要

Today, with the help of the synergy of AI (Artificial Intelligence) and RPA (Robotic Process Automation), you can do what was previously impossible within the framework of the usual automation of routine business processes. RPA is dedicated to applying cutting-edge technologies, including artificial intelligence (AI) and machine learning, to increasingly automate processes and empower people. We found several interesting recent case studies that illustrate the possibilities of using this approach in various business areas. In general, about 90% of the current cases of using AI are working with documents in various forms: recognition of passports, titles, diplomas, checks and payments. Particularly relevant are cases of recognizing useful content in emails. When receiving a letter from RPA, AI helps to select the main thing from the text, classify the letter accordingly and send it to the right addressee. Today, robots, with the help of AI, help accounting, human resources, sales, purchasing, logistics and other departments that deal with the collection and processing of information.