IMPACT OF ARTIFICIAL INTELLIGENCE AND SERVICE ROBOTS IN TOURISM AND HOSPITALITY SECTOR: CURRENT USE & FUTURE TRENDS

摘要

Every aspect of the tourist experience has been transformed and automated due to the recent development and application of advanced technology like Artificial Intelligence and robotic services. Tourism and hospitality have seen tremendous changes due to the transformation brought about by the growth of information and communication technologies (ICT). This article will review current research and literature on Artificial Intelligence (AI) and robotics use in hotels and hospitality. The study will majorly centre on three filed of AI and automation applications. First, it explores the present position and current application of artificial intelligence and automation like robotics research in daily modern contemporary society, showcasing their use in each sector of the tourism and hospitality sectors; secondly, it analysed the Artificial intelligence and robotics impact on employment and job opportunities, consumers, and as well as businesses and society at large. Lastly, it examines the possible future trends of AI and robots in the tourism and hospitality sector to see what advantages or dangers may be derived from their use.