OTHER
The negative effect of service robots’ affective human-likeness on consumer satisfaction in frontline service encounters
You Li, Zhehao Liang, Yawei Wang, Yaping Chang
- 发表年份
- 2023
- 引用次数
- 38
关键词
Service (business)Consumer satisfactionBusinessPsychologyMarketingAdvertisingHospitalityService robotRobotApplied psychology
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