OTHER
Examining the impact of service robot communication styles on customer intimacy following service failure
Junsung Park, Joon Woo Yoo, Young-Ju Cho, Heejun Park
- 发表年份
- 2023
- 引用次数
- 66
关键词
AngerService (business)Style (visual arts)PsychologyAccommodationService providerWord of mouthBusinessCustomer serviceService robot
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