Critical Incident Technique

Related papers: 1

Top Researchers

Bo Edvardsson

Institution: —

Top Institutes

Karlstad UniversitySE1 paper

Top Cited Papers

Service Quality in Customer Relationships:

Bo Edvardsson

Citations: 85 • 1988

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Artificial intelligence Computer science Process (computing)Engineering Business Perspective (graphical)Marketing Quality (philosophy)Service (business)Process management