Vickie Knight

Papers

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About

Vickie Knight is a researcher dedicated to improving healthcare delivery through client-centred innovation and workflow efficiency. Her work focuses on the intersection of health communication, patient engagement, and digital systems, with a particular emphasis on streamlining clinical processes to enhance both provider and client experiences. In her most-cited study, "An automated, electronic, client-centred results delivery system saves time and improves workflow" (2018, 4 citations), Knight demonstrated how automated notification methods—such as SMS and electronic portals—can replace traditional, time-intensive result delivery approaches like phone calls or return visits. By conducting a cross-sectional survey of client preferences, she identified a clear demand for faster, more convenient communication, leading to a system that not only saved clinical staff time but also aligned with patient expectations. This work underscores her commitment to evidence-based, user-centred design in healthcare settings. Knight’s contributions are particularly valuable for practitioners and researchers seeking to modernise patient communication, reduce administrative burden, and improve satisfaction. Her findings offer a practical blueprint for integrating automated tools into routine care, marking her as a thoughtful advocate for efficient, responsive health systems.