Colleen A. Nugent
Papers
1
Total Citations
4
H-Index
1
About
Colleen A. Nugent is a health services researcher whose work focuses on improving patient-centered care and clinical workflow efficiency through innovative communication technologies. Her most-cited study, "An automated, electronic, client-centred results delivery system saves time and improves workflow" (2018, 4 citations), addresses a critical gap in healthcare delivery: the inefficiency of traditional result notification methods like phone calls and return visits. By conducting a cross-sectional survey of clients, Nugent demonstrated that automated, electronic systems not only align with patient preferences but also significantly reduce administrative burden on clinical staff. This contribution highlights her commitment to bridging patient satisfaction with operational practicality. While her citation count is modest, Nugent’s work is notable for its direct impact on clinic-level improvements, offering a scalable solution to a common healthcare bottleneck. Her research underscores the importance of user-centered design in health informatics, making her a valuable voice for practitioners seeking evidence-based strategies to modernize patient communication.
Research Focus
Key Achievements
Top Papers
- 1