Patrick Meyer

Friedrich-Alexander-Universität Erlangen-Nürnberg, Université de Bretagne Sud

Papers

Total Citations

H-Index

About

Patrick Meyer is a researcher specializing in service innovation, retail technology, and human-robot interaction, with a particular focus on how service robots are transforming the frontline retail environment. His work bridges organizational behavior and consumer psychology, examining the complex dynamics between technology adoption and resistance among employees, managers, and customers in stationary retail settings. Meyer's most recognized contribution is his 2020 exploratory interview study on frontline employees' acceptance of and resistance to service robots in stationary retail, which has garnered 53 citations and stands as a foundational reference in the emerging field of retail robotics. This study responded to pressing industry concerns about online competition and cost pressures driving technological innovation in brick-and-mortar stores. Complementing this, his mixed-method investigation into customer acceptance and resistance further enriched understanding of how diverse retail stakeholders respond to robotic deployment. His 2022 study examining retail managers' perspectives on service robots in organisational frontlines extended this research program to leadership decision-making contexts. Collectively, Meyer's scholarship provides a comprehensive, multi-stakeholder framework for understanding service robot integration, making his work increasingly relevant as retailers worldwide navigate the intersection of automation, workforce change, and evolving customer expectations.