Mukul Bhatnagar

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About

Dr. Mukul Bhatnagar is a pioneering researcher at the intersection of artificial intelligence, human-robot interaction, and consumer behavior. His work fundamentally explores how users perceive and engage with AI-powered systems, with a particular focus on the psychological and practical factors that drive technology acceptance. Dr. Bhatnagar’s most influential study, “The AI Connection,” provides a rigorous empirical framework for understanding the link between perceived usefulness of AI robotics and customer satisfaction. This work, which has garnered significant attention, employs a meticulously designed survey instrument to dissect the complex dynamics of human-AI relationships. By demonstrating that user satisfaction is not merely a function of technical capability but is deeply rooted in perceived utility, Dr. Bhatnagar has offered critical insights for developers and businesses alike. His research is essential reading for anyone interested in the human-centered design of intelligent systems, bridging the gap between technical innovation and real-world user experience. Dr. Bhatnagar continues to shape how we think about the future of AI in service and interaction.