Jacqueline Ross
Papers
1
Total Citations
19
H-Index
1
About
Jacqueline Ross is a leading voice in healthcare safety and organizational behavior, best known for her pioneering work on the risks of cyberloafing in clinical settings. Her most-cited paper, “‘Cyberloafing’ in Health Care: A Real Risk to Patient Safety” (2018), with 19 citations, exposes how non-work-related internet use by healthcare professionals—such as browsing social media or shopping during shifts—can compromise patient care. This research has sparked critical conversations about digital distractions in high-stakes environments, positioning Ross as a key figure in bridging technology ethics with patient safety protocols. Beyond this landmark study, her broader contributions explore the intersection of human factors, workplace culture, and error prevention, offering actionable insights for healthcare institutions worldwide. Ross’s work is particularly notable for its real-world impact, influencing policy discussions on staff monitoring and training. By highlighting an often-overlooked threat, she has empowered clinicians and administrators to rethink workflow design, ensuring that vigilance remains paramount in an increasingly connected healthcare landscape. Her scholarship continues to inspire further investigation into how digital habits shape professional accountability and patient outcomes.
Research Focus
Key Achievements
Top Papers
- 1‘Cyberloafing’ in Health Care: A Real Risk to Patient Safety19 citations · 2018