Eliane Sam Baaklini
Papers
1
Total Citations
22
H-Index
1
About
Eliane Sam Baaklini’s research sits at the dynamic intersection of service management, technology, and human psychology, with a sharp focus on how frontline employees can thrive alongside service robots. Her most cited work, “Empathetic creativity for frontline employees in the age of service robots” (2022, 22 citations), introduces and validates a novel construct—empathetic creativity—arguing that as robots master mechanical and analytical tasks, human workers must leverage uniquely human capacities to “experience” and “feel.” By developing a scale to measure this trait, Baaklini provides both a theoretical framework and a practical tool for organizations navigating automation’s impact on service roles. Her contributions are especially timely, offering a roadmap for preserving meaningful human employment in an increasingly robotic workforce. While her citation count reflects a growing, early-stage influence, the conceptual depth and real-world relevance of her work signal a rising voice in service innovation and human–technology interaction. For students and researchers, Baaklini’s scholarship is a compelling call to rethink creativity and empathy as core, defensible human assets in the age of AI.
Research Focus
Key Achievements
Top Papers
- 1